Putting expert products in expert hands

Properly functioning washroom facilities are vital since product failures greatly increase the risk of injury or spread of waterborne infections, particularly for the vulnerable and the young.

That’s why we’ve developed a range of service packages to maintain the integrity and performance of your Rada systems. Together, we’ll find a service package that works for you, your organisation and your budget.

Because caring for your Rada products means caring for your users.

Preventative Maintenance

Our peace-of-mind Preventative Maintenance package is our premier offering.

It provides you with a full service offering to ensure the ongoing function, performance, reliability and safe operation of your facility. Meeting HTM 04-01 standards if appropriate.

Preventative Maintenance

In-Service Testing

Our testing service gives you proof of your professionalism and dedication to the safety of your customers. It provides written records to prove compliance with TMV3 and other standards if required. This service package is based on regular inspections and testing.

You can combine this service with Preventative Maintenance for enhanced temperature and data recording, with the frequency of visits based on your particular site requirements.

In-Service Testing

Commissioning and Integrated Service and Products

We offer commissioning service and Integrated Products and Service (ISP) across our full range of mechanical and digital products.

The commissioning service provides accurate product set up and confirms correct site and installation parameters for the safe operation of installed products. Just another service that’s designed to offer you complete peace of mind.

ISP gives customers the flexibility to decide where and when to spend budgets and the peace of mind of knowing that any new products are backed by the UK's largest team of manufacture led service team.

 

Commissioning and Integrated Service and Products

Responsive and Non-Contract Maintenance

Regardless of the age of the product, you can call on our dedicated team of Rada trained Service Technicians for advice, or to arrange a site visit on a pay per visit basis.

You also have the option to purchase additional valves, units and spare parts and sign up to any of our service packages.

Responsive and Non-Contract Maintenance
  Maintenance Preventative Maintenance In-service In-Service Testing commissionin Commissioning Service Non-Contract Responsive & Non-Contract Maintenance
Initial site survey

To assess both product condition and individual site requireme to deliver a bespoke package of service options and pricing.

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The full schedule of work

Carried out in accordance with Manufacturer’s Installer a and any applicable (TMV2 & TMV3) recommendations.

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Rada register the warranty

Period begins from the date of commissioning as opposed to purchase date.

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A commissioning certificate

Issued by our Head Office following the site visit and reporting.

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Installing applicable software

For devices for digital commissioning, if required.

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Full product commissioning and set-up

Setting operational parameters. Including full produ and resolution of any product issues detected.

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Annual or bi-annual visits

On a rolling 12 month contract.

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Full product inspection, detection and correction

Maintenance and spare part replacement in line with manufacturer’s recommendations.

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Interim product inspection

Including temperature and flow rate checks.

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Product and site data recording

Includes details of work carried out on-site as well as any issues detected. You’ll receive the data log and information for archiving and compliance purposes.

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Exclusive discount options on spare parts, purchased separately

Standard warranty terms apply to spare parts fitted.

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In-contract Breakdown Service

Free breakdown service (excluding parts).*

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Extended hours call-out option

Weekend and out-of-hours options available.

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Defined response times and point of contact

For scheduled appointments with weekend and out-of-hours options available.

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Specification and technical advice

For products deemed obsolete or beyond repair.

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A rolling 12 month contract

With flexible pricing to reflect extended tie-in periods.

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Direct access to a dedicated commercial technical helpdesk

Includes service contract support through our service contracts team.

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Thermal disinfection

Option for thermal disinfection for digital products available.**

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